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Klickitat PUD

Klickitat PUD COVID-19 en Programas de Atencion al Cliente

Klickitat PUD COVID-19 Customer Support Programs

Klickitat PUD has been awarded a grant in the amount of $245,000 from the Washington State Department of Commerce Community Services and Housing Division Office of Crime Victims Advocacy. The funding is federally provided through Coronavirus Emergency Supplemental Funds (CESF) and provides for the following Klickitat PUD customer assistance programs. 
The three programs are designed to assist as many customers as we can to help prevent, prepare for, and recover from the coronavirus prior to resuming disconnects for non-payment.  


"These programs are supported by Grant No. 2020-VD-BX-0030 awarded by the Department of Justice.  Points of view in this document are those of the author and do not necessarily represent the official position or policies of the Department of Justice.  Grant funds are administered by the office of the Crime Victims Advocacy, Community Services and Housing Division, Washington State Department of Commerce."


2021 CESF Small Business Customer Assistance program is to help small business’ recover from the financial impacts of COVID-19.  Program discounts will be applied to billings between June and December 2021. 
    Discount is based on Business Type:
    -   100% base fee and 50% usage fee for storefront businesses;
    -   30% usage fee for home based businesses.
    Eligibility is straight forward:
    -    Small business negatively impacted by COVID- 19.
    -    Active utility account.
    -    Less than 10 employees, owner included.
    -    Not Agriculture.

New applications are being accepted.  Below is the link to the application.  A customer service representative will contact you within 2 days to confirm application and clarify any questions.
COVID Small Business Application


COVID Residential Customer Assistance Program will provide one-time grants to customers negatively impacted by COVID-19. The one-time grant amount is based on services provided by Klickitat PUD to customer.
    -   Must be active residential customer.
    -   Electric customers may be eligible for $300.
    -   Combined service customers may qualify for $500.
The one-time grant will be applied directly to customers utility account between June 2021 and December 2021.

New applications are being accepted.  Below is the link to the application.  A customer service representative will contact you within 2 days to confirm application and clarify any questions.

Residential Customer Application


2021 COVID Summer Low Income Elderly Discount program is a new one-time program that is similar to KPUD’s existing Low Income Elderly Discount program.  The new COVID discount would apply to customer bills from June 2021 through November 2021.
    -  Residential customer age 62 or over.
    -  Single household income of $25,520 per year or less.
    -  Two- person household income of $34,480 or less.

Discount ranges from 5% to 35% depending on yearly income range.  Customer who received the KPUD Low Income Elderly Discount will automatically requalify and to not need to reapply.  New applications are being accepted by Klickitat County Senior Services. 

  


TEMPORARY ACCOMMODATIONS will be lifted in SEPTEMBER 2021


Klickitat PUD commissioners recognize the economic impacts of COVID-19 and have temporarily suspended the following customer billing practices through September 30th, 2021:

  • Assessment of the 1% late fee on past due balances
  • Residential disconnects for non-payment
  • Late Notice fees related to past due balances 

Klickitat PUD customers negatively impacted by the COVID-19 pandemic need to make good faith efforts to address account issues prior to September 2021.  

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Klickitat PUD customer service staff will work with customers to get customers financial assistance, establish reasonable payment arrangement or agree to a budget payment plan.  Klickitat PUD requests customers with overdue bills contact PUD customer service for assistance options at 800-548-8357 or 800-548-8358.


    - 
Payment arrangements:  While customers are still obligated to pay for electricity they consume, KPUD will be as flexible and as reasonable as possible with payment arrangements to minimize customer impact.  Payment arrangements can be made directly with customer service and will be handled case-by-case depending on the account status and payment arrangement history.

  • Budget Payment Plan: The budget payment plan averages your monthly bills so you pay the same amount each month.  If your account is behind due to COVID, the past due amount may be spread over the next 6 months to help customer recover.  If you go off the budget plan, close your account, or move to another address, the balance becomes due immediately. KPUD customer service can be reached at 800-548-8357 or 800-548-8358.

 

                                                     WAGAP


Klickitat PUD partners with Washington Gorge Action Program (WAGAP) to help those in need.  WAGAP administers the Low Income Home Energy Program (LIHEAP) and the COVID Aid Special fund and disburses energy assistance directly to Klickitat PUD on behalf of eligible customers.   WAGAP will process your applications for the programs below, they can be reached at 509-773-6834 or 509-493-2662.  Here is the link to start the process Washington Gorge Action Programs .

  • Low Income Home Energy Assistance Program (LIHEAP): LIHEAP is a federally funded program that helps low-income households with their home energy bills. 
  • COVID Aid Special Fund:  Washington’s Governor approved a temporary COVID aid special fund which is part of an expanded LIHEAP program.  The pledge amount for assistance is a flat $500 for those who are at 125% of FPL.  Income can be qualified based on one month’s documentation of the standard three month’s documentation.
  • Rental Assistance Program:  WAGAP received $2 million in funding for Klickitat and Skamania Counties to assist renters whose ability to pay rent AND UTILITIES has been affected by COVID-19.  Contact WAGAP for program details at 509-493-2662 or email info@wagap.org.

lightbulbKlickitat County Economic Development (KCED) is a great source of information regarding grants and loans available for small businesses.  We are grateful KCED processes applications for KPUD COVID-19 Small Business Customer Assistance Program:

discount

  • Klickitat County Senior Services approves applications and recommends award for Low Income Senior Discounts:

  • Klickitat PUD Low Income Elderly Discounts:  Klickitat PUD offers a 5%, 15%, 25% or 35% low-income discounts to qualified low income seniors.  This program runs from December to May and is reviewed and approved annually. Please review eligibility requirementsKlickitat County Senior Services can be reached at 509-773-3757 or 509-493-3068.


                                        OWH

Gol
dendale Christian Fellowship (GCF) approves applications and makes award recommendations to KPUD for Operation Warm Heart:

  • Operation Warm Heart:  Klickitat PUD’s Operation Warm Heart is a year-round program that is available for qualified customers regardless of income.  Customer must demonstrate they are experiencing a temporary financial hardship based on factors beyond their control (COVID).  Customers with long-term poor credit history may not qualify.  A consistent effort to make payments is important.  Customer must have 1-year of service, prior to seeking assistance. Except in an emergency situation, OWH funds are for 1-time distribution.  Customer may be required to match pledge amount and pledge shall not exceed $500.  Contact KPUD customer service at 800-548-8357 or 800-548-8358 to request and submit an application.

If you want to give to those in need – consider Operation Warm Heart   You can round up your bill or choose a dollar amount to give to those who need help paying their bill.  At your request, customer service can set it up for you.

Klickitat PUD asks that customers who can pay their monthly bill please continue to do so. This will help us maintain business continuity while providing flexibility to those most impacted by the pandemic. We understand many customers are experiencing financial hardship, so our Customer Service staff is available during regular business hours of 8:00 to 5:00, Monday through Friday at 800-548-8357 in Goldendale and 800-548-8358 in White Salmon to discuss payment assistance and arrangement options.  Although the building lobby is currently closed, we are here to serve you.

This page is posted in accordance with proclamation 20-23.6 with a posting date of July 23,2020.