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KLICKITAT PUD CLOSES BUILDINGS TO THE PUBLIC EFFECTIVE IMMEDIATELY

by Mar 16, 2020

Goldendale, WA, March 16, 2020 — In an effort to ensure Klickitat PUD employees remain able to provide essential services to our customers, we have decided to close our Goldendale and White Salmon offices to the public, effective immediately.

 

KLICKITAT PUD CLOSES BUILDINGS TO THE PUBLIC EFFECTIVE IMMEDIATELY

Continuing essential services and employee health paramount to utility

 

Goldendale, WA, March 16, 2020 — In an effort to ensure Klickitat PUD employees remain able to provide essential services to our customers, we have decided to close our Goldendale and White Salmon offices to the public, effective immediately.

Our paramount goal during this uncertain time is to make sure that the electric, water and wastewater services that Klickitat PUD provides are able to continue uninterrupted. In order to do this, we must do what we can to make sure that our employees remain healthy.

While this action will limit face-to-face communications with our staff, Klickitat PUD will continue to serve our customers. KPUD staff will be reaching out to assist our customers who currently have projects in progress with our engineering, operations and water-wastewater departments.

Customers can still access account information, submit meter read and customer inquiries, as well as make payments through Klickitat PUD’s customer portal, SmartHub. SmartHub can be accessed through the link on our website at www.klickitatpud.com or by downloading the app on your smartphone or device. Payments can also be made via KPUD’s pay-by-phone system by dialing 1.888.255.5303.

While Klickitat PUD offices are closed, customers can still utilize the drive-thru and drop box options. Customers can contact KPUD staff by calling 800.548.8357 or 800.548.8358. We ask for your patience in advance regarding call response times. Be assured that each call will be given adequate attention.

Following the recommendations by the Center for Disease Control are effective ways of mitigating exposure to the COVID-19 virus.

-          Stay home when you’re sick

-          Cover your coughs and sneezes with a tissue or your sleeve

-          Wash your hands often with soap and water

-          Avoid touching your eyes, nose, or mouth with unwashed hands

-          Clean frequently touched surfaces and objects

-          Follow social distancing protocols and avoid people who are sick

As more information regarding COVID-19 becomes available, Klickitat PUD will keep our customers updated on any changes in our business operations. For up-to-date information regarding Klickitat PUD, we encourage you to visit our website at www.klickitatpud.com and follow us on Facebook at facebook.com/klickitatpud.